Refunds & Cancellation Policy

At Drink On Rent, we strive to provide transparent and fair refund and cancellation policies. This policy outlines the terms and conditions for refunds and cancellations of our water purifier rental services.

Cancellation Policy

Subscription Cancellation

• You may cancel your subscription at any time by contacting our customer support team.
• Cancellation requests must be submitted at least 7 days before the next billing cycle to avoid charges for the upcoming period.
• Upon cancellation, you will continue to have access to the service until the end of your current billing period.
• Equipment must be returned in good condition within 7 days of cancellation to avoid additional charges.

Early Cancellation

• If you cancel within the first 30 days of your subscription, you may be eligible for a partial refund as per our refund policy.
• Early cancellation after 30 days may be subject to early termination fees as specified in your subscription agreement.

Refund Policy

Eligibility for Refunds

• Refunds are processed only for cancellations made within 30 days of the initial subscription start date.
• Refunds are calculated on a pro-rata basis for the unused portion of the subscription period.
• Processing fees, if any, are non-refundable.
• Refunds are not applicable for services already rendered or consumed.

Refund Processing

• Refund requests must be submitted in writing to our customer support team.
• Refunds will be processed within 7-14 business days after approval.
• Refunds will be credited to the original payment method used for the transaction.
• You will receive a confirmation email once the refund has been processed.

Non-Refundable Items

• Installation fees (if applicable)
• Processing or transaction fees
• Services already consumed or utilized
• Damages to equipment beyond normal wear and tear

Equipment Return

• Upon cancellation, you are responsible for returning the equipment in good working condition.
• Equipment must be returned within 7 days of cancellation or service termination.
• Our team will coordinate the pickup of the equipment at a mutually convenient time.
• Any damages beyond normal wear and tear may result in additional charges.
• Failure to return equipment may result in charges equivalent to the replacement cost of the equipment.

Special Circumstances

Service Issues

If you experience significant service issues that we are unable to resolve, you may be eligible for a full or partial refund. Please contact our support team to discuss your situation.

Force Majeure

In cases of force majeure or circumstances beyond our control, refund policies may be adjusted. We will communicate any such changes clearly and promptly.

How to Cancel or Request a Refund

• Contact our customer support team via email at support@drinkonrent.com
• Call our support hotline (if available)
• Include your subscription details, reason for cancellation, and preferred refund method (if applicable)
• Our team will process your request and provide confirmation within 2-3 business days

Changes to This Policy

We reserve the right to update or modify this Refunds & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about our Refunds & Cancellation Policy, or if you need assistance with cancellation or refund requests, please contact us at support@drinkonrent.com.